Frequently asked questions

For the lifestyle! Our parks are friendly communities designed for adults only. They ideally suit mature people who want a safe base from which to enjoy their retirement, or singles and couples who want the security and peace of mind of belonging to a community of people of similar age, but who do not want to move to managed accommodation.
There is also the benefit of downsizing to a manageable home and possibly releasing the capital from a larger property with which to enjoy security during your retirement.

No. Your park home is covered by a unique form of legal tenure under which the park owner continues to own the land on which the home is sited; but you, as the occupier, own the park home itself. The Mobile Homes Act 2013 gives you wide-ranging rights allowing you to occupy your pitch on the park as a resident, almost indefinitely. The legal relationship between you and the owner is governed by a very important agreement known as a “Written Statement” or a "Licence Agreement". The "Written Statement" is transferred to the new occupier whenever a park home is sold on the park or in the case of the "Licence Agreement" a new one is issued upon a sale.

RESIDENTIAL

Under the amended Mobile Homes Act, all prospective owners of park homes purchasing the home from the park owner must receive a written agreement from the park owner at least twenty-eight days before they complete their purchase and move in, to give them time to understand exactly how things will work. The Written Statement is the most important document you will receive as it sets out the terms on which you are entitled to keep your home on the park and explains your rights in law. Once the agreement is signed, you will need to keep it in a safe place. If you are buying a used park home, you will take over the existing Written Statement from the outgoing occupier. This will need to be formally transferred to you, requiring signatures from the seller, the park owner and you, before you can move into your home. You must make sure that the correct procedure is followed when purchasing a pre-owned park home. The right to keep the park home on the park is not legal until the outgoing occupier has discharged any payments for pitch fees, electricity and the likes to the park owner, any commission due to the park owner has been paid and the form of assignment for the Written Statement has been correctly completed and signed by the seller, buyer and park owner.

LEISURE 

You will receive a Licence Agreement from the park owner at least 28 days in advance of completion to give time to understand exactly how things work.  The Licence Agreement is the most important document you will receive as it sets out the terms on which you are entitled to keep your lodge on the park and explains your rights. Once the agreement is signed, you will need to keep it in a safe place. If you are buying a used lodge, you will receive a new agreement under the same terms as the previous agreement from the park. This will need to be formally transferred to you, requiring signatures from the park owner and you, before you can move into your lodge. The right to keep the park home on the park is not legal until the outgoing occupier has discharged any payments for pitch fees, electricity and the likes to the park owner and any commission due to the park owner has been paid.

Other documents you should receive include:

• Park rules, which are to ensure the smooth running of the park, including matters such as communal parking arrangements and whether or not pets are allowed.

And, if the home is new;

• Information about how to apply for a Platinum Seal Warranty Certificate.
• Home Manufacturer's Owners'; Handbook for your home, covering items such as how the home should be maintained.

This depends on the type of park. Council Tax is payable on residential park homes (as on all residential homes). The amount payable will depend upon the individual Council Tax band assessed by the Council Tax Valuation Office. On a holiday park however, you should not be applicable for Council Tax as the parks themselves will be applicable under Business Rates. For further information, contact the Council Tax department of the relevant local authority (see 'further information' for the appropriate park).

Yes. The payment of commission on the sale of a park home recognises the park owner's investment and interest in the land and park infrastructure. The current maximum commission rate is fixed at 10% Plus V.A.T if applicable by law. When a home is sold, the purchaser acquires the park home itself (which they then own outright) together with the right to station it on the park owner's land granted upon assignment of the Written Statement or issuance of a new Licence Agreement.

No. Stamp duty is a tax payable on a transfer, conveyance or lease of land. As a park home owner you do not own the land where the home is sited, so no stamp duty is payable.

Yes. All our sites allow pets, although this is at the park owner's discretion, and pets should be well behaved and friendly to ensure that they do not cause a nuisance to other park home residents.

No. All our parks are for adults only. In most cases this is 50+ but in some cases is lower, so children are not allowed to be site residents. Children are however, welcome to visit for holidays, weekends over etc.

To occupy a pitch on a park you will need to pay a pitch fee. A pitch fee is paid monthly to the site owner. The pitch fee will form part of the agreement it includes charges to cover the site's basic running costs.

Yes. The pitch fee is increased yearly on a pre-set date. It is only allowed to increase in line with your agreement, which is strictly governed to prevent park owners increasing the fee in an arbitrary way.

Yes. Our sites are licensed by the local authority. Copies of licences (which may differ between authorities) are available to view upon request.

Yes. All our parks have planning permission from the local authority and copies are available to view upon request.

Yes. Park homes can be sold on the open market, although they must be sold to someone who complies with the terms of the agreement and planning consent/site licence. 

Yes. The home can be passed on just as any other possession. If the home is left to a spouse or partner who is in occupation, the surviving partner will inherit the rights to the park home and can continue to live on the park. If the inheritor is under the age limit they cannot move into the home but they can sell the home on the open market. The 10% commission is not payable at the time the home is inherited but would be payable when the home is sold.

Yes. Finance is available but it is best to use a specialist in park home finance that understands park home law and is used to dealing with retired applications. We are happy to give details of this type of finance provider.

Yes. Pre-owned homes do come into the market. These are private sales, and you will either inherit the previous agreement or get issued a new one with the same terms. The park owner will need to approve any new purchaser although approval cannot be unreasonably withheld, unless a valid reason is given. If the home is less than 10 years old the remaining part of its Platinum Seal Warranty will be passed on to the new owner.

Yes. The beauty of a park home is that they can be finished to your own individual particular needs, so we can arrange the installation of ramps and handrails for access, if necessary.

New park homes supplied by us come with a ten year Platinum Seal Warranty. Platinum Seal covers the cost of remedial work that may be required in the unlikely event of an inherent defect in the load bearing structure of your new park home over a ten year period from the date the home was first brought to the park. In addition, in the first year, you are entitled to cover for every part, component, fixture and fitting in your new home. However, the Platinum Seal warranty is not insurance, so it does not replace the need for home cover.

Yes. Modern park homes are built to very high standards. They are double-glazed and built to BS 3632 which requires high levels of insulation for year-round occupation. Park homes often require less energy than traditionally built homes.

Yes. Although park homes are constructed off site they have the feel and look of a traditional bungalow, with PVC glazed windows, decor tile roof and brick skirts.

Telephone lines are laid to each home through underground ducts. You will need to pay a standard connection charge to BT at the time you move in. Mini Sky television dishes and television aerials are allowed to be erected in discrete positions. Details on water, sewerage, gas and electricity can be found on each individual park page as these may differ from park to park

There are many specialist park home insurers. We recommend that you obtain quotes to compare prices and levels of cover.

There is no legal necessity to appoint a Solicitor or Surveyor when buying a park home. However, Redwood Parks recommend that you do appoint a Solicitor to handle the purchase of a new or pre-owned park home. Please be aware that we do not personally recommend any particular company and would advise obtaining written details and quotes for any services required. Redwood Parks also recommend that you get a specialist park home surveyor when buying a home over ten years old.